Shipping and Returns

SHIPPING & RETURNS you must sign for your package!!!


How long is processing, shipping, and handling

  • Processing takes up to 5-7 business days not including the day you ordered sometimes sooner.
  • All hair is preordered! Once your order is ready to ship, you will receive a tracking email. After receiving the tracking email, tracking activity will become available after 24 hours. Please be mindful that orders placed during the holiday takes longer than usual. Typically 7-12 business days to process. 
  • Please note that China holidays are also considered a holiday for us due to all of the products coming directly from China.

Can I make changes to my order?

  • Orders cannot be altered once payment is complete.

Do you offer refunds on any products listed on this site?

  • All sales are FINAL and there are no refunds or exchanges. Unless it was an issue on our end
  • Once packages are dropped off at the post office, we no longer have control, please contact FEDEX OR USPS for further details once you receive your tracking number.
  • Sale orders will take approximately 3 extra days for processing due to the high demand of products.